Privacy Policy
1. Introduction
Welcome to Zambezi River Outfitters Limited. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and book activities or make payments online.
Company Details:
Zambezi River Outfitters Limited
Sitting pool island, Maluka village.
Plot 1, Katambora
+44 7376 093565
2. What Data We Collect
When you use our website or make a booking, we may collect:
Personal Information:
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Full name
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Email address
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Phone number
Payment Information:
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Credit/debit card details (processed securely — we do NOT store card data)
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Billing address
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Transaction history
Technical Data:
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IP address
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Browser type & version
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Pages visited & time spent
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Cookie data
3. Why We Collect Your Data
We use your data for the following purposes:
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Purpose Legal Basis
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Process your activity booking Contract fulfilment
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Process your paymentContract fulfilment
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Send booking confirmation & updatesContract fulfilment
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Customer supportLegitimate interest
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Improve our websiteLegitimate interest
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Send promotional offers (only with consent)Consent
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Legal & safety complianceLegal obligation
4. Payment Processing & Security
We take payment security very seriously:
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All payments are processed via secure, encrypted payment gateways (SSL/TLS)
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We do NOT store your credit card details on our servers
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Payment processing complies with PCI-DSS standards
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Our website is hosted on Wix (Wix Online Platforms Limited, 1 Grant's Row, Dublin 2, Ireland), which provides secure infrastructure
5. Cookies
Our website uses cookies to:
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Ensure the website functions correctly
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Remember your preferences
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Analyse website traffic (analytics)
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Enable payment processing
You can manage your cookie preferences via our cookie banner at any time. For more details, see our Cookie Policy.
6. Sharing Your Data
We may share your data with trusted third parties only where necessary:
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Third PartyPurpose
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Payment providers (e.g. Stripe, PayPal)Process payments securely
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Wix (hosting platform)Website & data infrastructure
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Activity guides / partnersFulfil your booked activity
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Legal authoritiesIf required by law
We never sell your personal data to third parties.
7. International Data Transfers
As we operate in Zambia and use international platforms (Wix, payment providers), your data may be transferred and stored outside of Zambia. We ensure all transfers are protected through appropriate safeguards and security measures.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law.
9. Your Rights
You have the right to:
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Access your personal data
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Correct inaccurate data
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Delete your data ("right to be forgotten")
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Withdraw consent at any time
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Object to processing of your data
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Data portability — receive your data in a readable format
10. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse, including:
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SSL encryption on our website
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Secure payment processing
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Limited staff access to personal data
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Regular security reviews
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We recommend checking this page periodically.
12. Contact Us
For any questions, concerns, or requests regarding your personal data:
Zambezi River Outfitters Limited
Sitting pool island, Maluka village.
Plot 1, Katambora
+44 7376 093565
This Privacy Policy was last reviewed in March 2026.